Urban Outfitters to introduce multichannel sales capability (Computing.co.uk)
Angelica Mari, Computing , Wednesday 11 November 2009 at 15:11:00 Retailer wants to streamline order management with new platform Fashion retailer Urban Outfitters has adopted a new order management platform to improve its multichannel shopping exper

DIRECTV Dealers Get the Upside to Oracle Contact Center on Demand (BillingWorld)
As part of the long-term transformation of its back office that began with an Oracle CRM implementation five years ago, satellite television and broadband provider, DIRECTV , is now focused on bringing its retail channels into the fold by integrating

Ricoh Americas Corporation Launches Business Process Automation Group (PR Newswire via Yahoo! Finance)
Ricoh Americas Corporation, a leading provider of digital office equipment, today announced the creation of a Business Process Automation Group. Aligning under Ricohs Document Solutions and Services Division , BPA combines consulting services and tec

Engagement Systems Automated Marketing Campaign Software Now Available on the Salesforce.com AppExchange (PR Newswire via Yahoo! Finance)
Engagement Systems, a 1:1 automated marketing system integrated with Salesforce CRM, today announced they have become a certified Salesforce CRM AppExchange partner.

Kryos Velocity Enables Rapid Development for Location Based Applications for BlackBerry Smartphones (Marketwire)
With the latest release of their Velocity Mobile Platform, Kryos enables enterprises to rapidly develop and deploy applications that leverage on board GPS hardware, among other new features.